Refund policy

Slumbré – Returns & Refund Policy

30-Day Easy Returns

At Slumbré, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward return process to ensure a fair and transparent experience.

This policy applies to all purchases made through the official Slumbré website.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and unworn

  • Be returned in their original condition

  • Include all original packaging, accessories, tags, and documentation

  • Not show signs of misuse, damage, or alteration after delivery

Returns that do not meet these requirements may be refused or subject to a partial refund.

Return Costs

 Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, Slumbré will cover the full cost of the return.
This includes products damaged during shipping or affected by manufacturing faults.

 Change of Mind Returns

If you wish to return an item because you ordered the wrong product, the item does not meet your expectations, or you no longer want it:

  • The customer is responsible for return shipping costs

  • Original shipping charges are non-refundable

  • We recommend using a tracked shipping service, as Slumbré cannot guarantee receipt of returns sent without tracking

 

How to Start a Return

Step 1 — Contact Support
Email our support team at info@slumbre.com with:

  • Your order number

  • Reason for the return request

  • Photos of the item (required for damaged or defective products)

Our team will respond with return instructions within 1–2 business days.

Step 2 — Prepare Your Package
Securely repack the item using the original packaging and include all accessories and materials provided.

Step 3 — Ship the Return
Send the item according to the return instructions provided by our support team.

Refund Process

 

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refunds are processed within 10 business days after approval

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

If an item does not meet return eligibility requirements, Slumbré reserves the right to deny the refund or issue a partial refund where appropriate.

Non-Returnable Items

 

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Any non-returnable items will be clearly identified on the product page where applicable.

Late or Missing Refunds

 

If you have not received your refund:

  1. Recheck your bank account

  2. Contact your payment provider, as processing times may vary

  3. If you still require assistance, contact us at info@slumbre.com

 

Business Information

 

Slumbré
[91 Stevenson Park BT47 3QS ]
United Kingdom
Email: info@slumbre.com

 

 

Need Assistance?

If you have any questions about returns or refunds, please contact our support team:

📧 info@slumbre.com

Thank you for choosing Slumbré.